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SNCF (French National Railway Company)

SNCF chose talkSpirit to set up a bespoke community platform for its customers.

Travelers can leave their feedbacks, voice their concerns and share experiences.

Used for customer support, SNCF improve its performance thanks to the collaborative participation, providing answers to the community in a record time.

Thanks to the powerful search tool, it is a way to speed the access to the right information in all this meaningful conversations, to help the users finding quickly the answer they need.

Many employees within the company benefit from this platform, like the R&D and product development teams which crowdsource ideas and open debates for co-innovation.


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