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SNCF (French National Railway Company)

SNCF chose talkSpirit to set up a bespoke community platform for its customers.

Travelers can leave their feedbacks, voice their concerns and share experiences.

Used for customer support, SNCF improve its performance thanks to the collaborative participation, providing answers to the community in a record time.

Thanks to the powerful search tool, it is a way to speed the access to the right information in all this meaningful conversations, to help the users finding quickly the answer they need.

Many employees within the company benefit from this platform, like the R&D and product development teams which crowdsource ideas and open debates for co-innovation.



Natixis (Investment Banking)

Used since 2009 for clients via a private access, Natixis opened up his community platform to all the financial professionals (accounting officers, banking experts, treasurers,…).

This collaborative space powered by talkSpirit connects professionals with their peers to build relevant discussions on financial key issues like data security, communication protocol,…

The users can ask their questions, share their experiences and benefits from the experts’ answers and advices. The platform is suitable for smartphone (iPhone, Blackberry,…) to let the members participate wherever they are.

Natixis builds profitable and lasting relationships with prospects and highlights its credibility to become little by little the unquestioned leader on social web on one of its key topics.




Credit Foncier (Mortgage Banking)

This space is an editorial and collaborative platform.

The bank provides valuable information on how to manage a real estate project while experts answer to the members’ questions through a collaborative space.

It is a way for Credit Foncier to take the leadership on the Internet on one of its key topics, making their expertise more human.

It is also a manner to become more customer-centric, answering to their clients’ needs with more efficiency thanks to the power of the growing community. Several teams within the company analyze the conversations and understand better what the clients’ expectations are.

www.vivonslimmobilier.fr is a perfect example to show how we can mix content, conversation and collaboration online thanks to a talkSpirit solution.