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Arkoon, a recognized pioneer in its sector, set up a community platform mixing public and private participatory spaces.

Everyone can access to the technical forum which deals with general questions about IT infrastructure protections. Members can also share their best practices, know-hows and tricks to the community. They create little by little an important knowledge base on those issues.

Another private section is reserved to clients and partners only. It is used as a customer support, where stakeholders can ask for some help about the Arkoon products, voice their concerns and leave their feedbacks.

The experts (from the R&D, technical support and training department teams) collaborate with the community to solve complex technical issues and validate the most relevant answers provided.

Arkoon frequently posts news through a blog to inform the community about the last actions and projects it set up.

"Thanks to the talkSpirit platform, we can converse with our partners and customers easily, to satisfy their needs with more efficiency and get new ideas for our product developments. Congratulations to the talkSpirit teams for this project built in a few weeks only." Sophie Schroeder, Head of Marketing

SNCF chose talkSpirit to set up a bespoke community platform for its customers.

Travelers can leave their feedbacks, voice their concerns and share experiences.

Used for customer support, SNCF improve its performance thanks to the collaborative participation, providing answers to the community in a record time.

Thanks to the powerful search tool, it is a way to speed the access to the right information in all this meaningful conversations, to help the users finding quickly the answer they need.

Many employees within the company benefit from this platform, like the R&D and product development teams which crowdsource ideas and open debates for co-innovation.

Used since 2009 for clients via a private access, Natixis opened up his community platform to all the financial professionals (accounting officers, banking experts, treasurers,…).

This collaborative space powered by talkSpirit connects professionals with their peers to build relevant discussions on financial key issues like data security, communication protocol,…

The users can ask their questions, share their experiences and benefits from the experts’ answers and advices. The platform is suitable for smartphone (iPhone, Blackberry,…) to let the members participate wherever they are.

Natixis builds profitable and lasting relationships with prospects and highlights its credibility to become little by little the unquestioned leader on social web on one of its key topics.